1. پايگـاههاي اطلاعاتي در مورد برنامه‌ريزي استراتژيك
1. دانشگاه ايالتي نيو مكـزيكو- www.nmsu.edu/strategic/ : اين پايگاه شرح كاملي از فرايند برنامه‌ريز ي استراتژيك در دانشگاه ايالتي نيو مكزيكو ارائه مي‌كند.. اين پايگاه يكي از پايگاه‌هاي اطلاعاتي مهم است كه مي‌توان در آن، برنامه‌ريزي استراتژيك را در مرحله عمل مشاهده كرد.
2. جامعـه مديريت استراتژيك - /sms/ www.virtual.indiana.com : اين يك جامعه حرفه‌اي غير انتفاعي است كه داراي 2000 عضو دانشگاهي، تجاري و مشاوره متعلق به 45 كشور است . اين گروه مجله مديريت استراتژيك را منتشر مي‌كند و گردهمايي‌هاي سالانه برگزار مي‌نمايد.
3. انجمن مديريت آمريكائي- www.amanet.org : اين جامعه اطلاعات آموزشي در سطح جهاني ارائه مي‌كند و افراد مي‌توانند در زمينه مهارت‌هاي عملي و تجاري اطلاعاتي كسب نمايند. پايگاه مزبور بسيار جامع و فراگير است و با همه سمينارها و كنفرانس‌هاي جهاني در ارتباط است .
4. آكادمي اطلاع رساني مديريت- www.aom.pace.edu : اين يك سازمان غيرانتفاعي پيشرودر زمينه تحقيقات مديريت و آموزش در آمريكا است . در سراسر دنيا بيش از 10 هزار عضو دانشگاهي و تجاری دارد. حدود 2500 نفر از اين افراد در زمينه استراتژیهای کسب و کار و تجاری تخصص ويژه دارند.
5. ابزارهاي فكري - www.mindtools.com/planpage.html : اين يك پايگاه اطلاعاتي بسيار عالي است و مي‌تواند براي برنامه‌ريزي‌هاي استراتژيك اطلاعاتي را ارائه نمايد. درباره شيوه و علت برنامه‌ريزي استراتژيك بيش از 30 صفحه مطلب ارائه مي‌نمايد.
6. شركت استراتژي هاي عملكرد - www.perfstrat.com/articles/ptp.htm : اين پايكاه اطلاعاتي يك شرح 20 صفحه‌اي درباره شيوه و علت برنامه‌ريزي استراتژيك ارائه مي‌كند، همچنين درباره ماموريت، منافع برنامه‌ريزي، هدف‌هاي بلندمدت، اولويت‌ها و جدول‌هاي زمانبندي بحث‌هاي بسيارعالي ارائه مي‌كند.
5. مركز مديريت استراتژيك - www.csmweb.com : اين پايگاه اطلاعاتي آموزش مديريت استراتژيك، سمينارها و خدمات مربوطه (براي تسهيل امور) را شرح مي‌دهد. همچنين اين پايگاه مي‌تواند فرد را به ساير پايگاه‌هاي اطلاعاتي برنامه‌ريزي استراتژيك (دانشگاهي و دولتي) وصل كند.
6. گروه مشاوران بستن - www.bcg.ocm : شايد اين گروه مشهورترين سازمان مشاوره برنامه‌ريزي استراتژيك باشد. اين پايگاه بحث‌هاي خوبي درباره برنامه‌ريزي استراتژيك ارائه مي‌نمايد
7. شركت فولد - www.fuld.com - اين پايگاه در اطلاعات محرمانه رقابتي تخصص دارد. با توجه به اهميت گردآوري اطلاعات درباره شركت‌هاي رقيب ارتباطات بسيار خوبي برقرار مي‌نمايد. در مورد سيستم‌هاي اطلاعاتي (جمع‌آوري اطلاعات محرمـانه) پاسخ‌هاي خوبي ارائه مي‌نماينـد.
2. پايگـاههاي اطلاعاتي در مورد مدلهای اصلي سرآمدی کسب و کار
1. www.quality.nist.gov - اين پايگاه متعلق به موسسه ملي استاندارد و تکنولوژی آمريکا (حامي اصلي جايزه بالدريج) است. در اين سايت تمامی اطلاعات مربط به جايزه بالدريج شامل تمامي متنهای استاندارد اين مدل و متن خطوط راهنما مربط به اين جايزه به صورت
فايل pdf ارايه شده است.
2. www.baldrige.com - اين پايگاه توضيحات خوبی در مورد مدل بالدريج و ارزشها و مفاهيم محوری اين مدل ارايه ميکند. همچنين خدمات مشاورهای که شرکت دارنده سايت در اين زمينه عرضه ميکند.
3. www.BaldrigePlus.com
This impressive site from New Zealand presents a library of case studies and best practice examples pertaining to performance excellence. Included are descriptions of the Malcolm Baldrige National Quality Award criteria, worksheets for each of the 19 areas addressed in the Baldrige system, and explanations of how to apply or do a self-assessment.
4. www.dhutton.com
The focus of this site is the Baldrige assessment process as a method of driving organizational change and improvement. Included are free articles on quality management and an online diagnostic. Other information builds on David Hutton's new book, From Baldrige to the Bottom Line, published by ASQ's Quality Press.
5. www.efqm.org - اين پايگاه سايت اصلی بنياد اروپايي کيفيت (EFQM) است . در اين سايت اطلاعاتي مربط به مدل EFQM و برخي متنهای استاندارد اين مدل و متن خطوط راهنما مربط به اين جايزه را به صورت فايل pdf ملاحظه ميکنيد(توجه کنيد که از آنجا که بنياد اروپايي کيفيت برخي هزينههای خود را از محل فروش متون استاندارد خود بدست ميآورد، کليه متون مربوط به اين استاندارد از طريق اين سايت قابل دسترسي نيست ).
6. www.Deming.edu - در اين سايت اطلاعاتي مربط به مدل دمينگ ملاحظه ميکنيد.
7. www.Deming.org - در اين سايت اطلاعاتي مربط به جايزه دمينگ و بنياد دمينگ ملاحظه ميکنيد.
8. www.pentel.bungu.co.jp - در اين سايت اطلاعاتي مربط به جايزه دمينگ ملاحظه ميکنيد
9. www-personal.engin.umich.edu - در اين سايت اطلاعاتي مربط به دريافت جايزه دمينگ توسط شرکتهای غيرژاپني ملاحظه ميکنيد.
3. پايگـاههاي اطلاعاتي موضوعات مختلف مرتبط با کيفيت
ASQ
www.asqnet.org/member/best_practice/bestpractice_index.html
ASQ sections share their solutions to common challenges such as retaining members and becoming more involved in the community. This invaluable resource for volunteer leaders include all best practices submitted in the last four years and has been organized by subject category. The most recent best practices are highlighted on the main screen of the best practices library. And special recognition is given to projects that were selected by the Section Management Program Committee and presented at the 54th AQC.
www.asqnet.org/member/futures/futures_index.html
ASQ looks two decades into the future at what key forces will be shaping the year 2020, what the implications of future events mean for quality, and how our jobs and lives will likely be affected. Members have an opportunity to interact with each other and the ASQ Futures Team in the Foresight 2020 forum. And for those interested in learning more about the concept of futuring, a downloadable PDF version of Quality Progress articles from the last Futures Study is included.
www.asq.org/e-learningThis link from ASQ's home page offers access to ASQ Web based courses on a variety of quality related topics. The courses are designed to accommodate individual schedules and preferred learning styles. The site describes the offerings, including "Quality 101" and "Key Differences between ISO 9001:1994 and ISO 9001:2000," and presents pricing and continuing education unit information.
http://aqc.asq.org
This is ASQ's site for the 44th Annual Quality Congress slated for May 7-9, 2001, in Charlotte, NC. The site includes event descriptions, online registration, session selection and more.
AUDITING
www.internal-auditor.com The Ruth Ellen Carey Communications Manufacturing and Industrial Resource Center site for internal auditors have both free and subscription areas. The free pages include helpful tips, information on certification, an ISO 9000:2000 update and a monthly article.
www.jetsquality.com/news.htm This commercial site contains the out-of-print ASQ Quality Surveillance Guidelines developed a few years ago by the Energy and Environmental Division. There are also articles, Department of Energy Assessment Guides and other auditing resources.
BENCHMARKING
The Benchmarking Exchange at http://www.benchnet.comA site that offers comprehensive information on benchmarking, knowledge management, best practices, and quality and process improvement.
E-benchmarking at www.ebenchmarking.com This site provides individuals in large corporations or government organizations means to subscribe on-line to a free monthly e-mail newsletter that can be useful in supporting internal benchmarking efforts. In addition, an extensive list of links, including benchmarking organizations representing various industries, is included.
The Global Procurement and Supply Chain Electronic Benchmarking Network (GEBN) at http://gebn.bus.msu.eduis your manufacturing or service firm looking for a leading-edge third-party effort? Then visit this site to find out more about GEBN, which electronically links more than 200 companies worldwide that regularly provide information about their competitive, procurement, and supply-chain business practices and management strategies.
The Telecommunications Benchmarking International Group at www.tbig.org/main.htmlThe Telecommunications Benchmarking International Group's site includes membership information, studies the group is conducting and information about the annual meeting. Many links to other benchmarking sites are listed.
www.PracticeDatabase.comThe site of Best Practices, LLC, is an online membership database of more than 3,000 business improvement techniques for a variety of industries and functions. The database clusters into five main subject areas: sales and marketing, human resources, business operations, customer satisfaction and knowledge management.
The Benchmarking Dumping Factor at brisc.org/newsletter.html.This is the site of an information-sharing benchmarking newsletter. The newsletter is in both Spanish and English, and the site tells how to get a free subscription.
www.arts.uwaterloo.ca/ci/contents.html The University of Waterloo in Canada site features an online survey questionnaire for Canadian firms and the first wave of feedback and results from the survey. In addition, there is information on service quality and service productivity management practices, along with articles, resources and links to other sites.
CERTIFICATION
www.asq.org Information on all of ASQ's seven certifications (quality engineer, quality auditor, software quality engineer, quality technician, quality manager, mechanical inspector and reliability engineer) and on recertification can be found at this site by clicking on the links to certification and recertification.
www.astd.org/virtual_community/hpi_courses/ The American Society for Training and Development (ASTD) offers training to support human performance improvement. This site tells about ASTD's six-course improvement certificate program.
COMMUNITY QUALITY
Community Quality Electronic Network at http://deming.eng.clemson.edu/pub/cqen/index.html : This Web site provides a network of community quality efforts that allows visitors to share their ideas on how to create and sustain effective cooperative efforts with other individuals and organizations pursuing quality.
CONFORMITY ASSESSMENT
ts.nist.gov/ca : Among the many features of this National Institute of Standards and Technology site is a directory of the hundreds of products, services and systems subject to federal certification requirements and procurement standards. There's also a summary of requirements issued by departments and agencies. Entries describe the purpose of each requirement, tell whether it is mandatory or voluntary and list methods used to ensure compliance. The site was developed with the recently formed Conformity Assessment Network, a government and private sector partnership.
CONSULTING
Internet Directory of Advisors and Consultants at www.idac.comThe large Internet Directory of Advisors and Consultants offers three indexes to help users find U.S. and international consulting groups. The specialist index includes quality favorites such as industrial engineering, benchmarking, production design and development, product liability and organizational strategy.
http://consultinginstitute.orgThis is the home page for the International Institute of Consulting and Training. The site specializes in training, consulting and publishing. Training focuses on a number of different areas including: metrology, calibration, procedures, gage repair and ISO 17025/Guide 25.
CUSTOMER SATISFACTIONhttp://www.csmassociation.org/
The Customer Satisfaction Measurement Association site tells about an association of companies that conducts benchmarking studies to identify practices that improve customer satisfaction and overall operations. The site lists more than 70 members, including Fortune 500 companies, educational institutions and government agencies.
CUSTOMER SERVICE
The International Customer Service Association (ICSA) at http://www.icsa.comThis site provides information about the ICSA, including its annual conference, national customer service week, and the Award of Excellence. It also has a calendar of events and chapter information. The ICSA promotes the development and awareness of customer service.
DESIGN OF EXPERIMENTS
"Virtual Book" on DOEwww.ic.polyu.edu.hk/posh97/general/Download/Statistics_textbook/stexdes.htmlThis is a comprehensive virtual book that appears on a single Web page. StatSoft has included several good diagrams to accompany this text from the Industrial Center at Hong Kong Polytechnic University. Links to examples, highlighted key points and thorough tables and charts make this site particularly useful for those new to DOE.
Design of Experiments from the Perspective of Competitive Advantage http://mijuno.larc.nasa.gov/dfc/doe.htmlI continue to be amazed at the work Edwin B. Dean has done at this NASA site. In terms of quality information, Dean's discussion of DOE is broad and deep. By clicking the table of contents link, the reader is taken to a listing of Dean's work. Topics such as engineering technologies, designing for value and the role of quality costs can be researched--each in relation to gaining competitive advantage.
Twenty Key Elements of a Product Realization Process www.prosci.com/prp1.htmProSci's BRP (Business Process Reengineering) On-line Learning Center home page is not specifically a DOE site. It does, however, list 20 key elements of a sound product realization process, many of which address tools of DOE. The site also includes a list of the 56 best practices of the product realization process including testing skills and design and manufacturing analysis.
Pick a Design, Any Design (www.qualityamerica.com/knowledgecente/articles/pickadesign.htm)Authors C.J. Keller and Richard Scranton write that most people have heard of DOE, but find "the insides of [their] eyelids more pleasant to look at than the books devoted to the topic." The authors describe and compare different DOE designs and the impact these designs have on the number of runs and factor ranges.
Teaching Design of Experiments Using a Job Aid and Minitab (www.minitab.com/resources/whitepapers/crowder.htm)This is a good example of the kind of articles commercial sites have begun adding for value added purposes. The article presented by Minitab offers a detailed case study on creating a DOE curriculum and teaching a course on the subject.
MathSoft in Education (www.mathsoft.com/education)If you are involved in either secondary or post-secondary statistics education, this site might be of interest to you as it offers a specific program and a series of products for educators. Use this site to download a free read-only version of Mathcad 8 Explorer, browse mathematical documents and access a Web forum for Mathcad users.
Math Options Inc. (www.mathoptions.com)The Math Options home page caught my attention for three reasons: First there is a "Don't like math?" feature--uncommon for a company dealing with DOE. Second, Math Option offers a free experiment--send them data and they will run an experiment for you. Finally, it uses two of my favorite words: free download.
Non experimenter Tries Design of Experiments Software (www.statease.com/PCI1198.html)In his review of a StatEase product, Rich Burnham--an individual with only a "fragmentary DOE background"--explains what he learned about the method. "I was in awe of the power of DOE," Burnham writes. "It's an amazing, systematic approach to experimentation that considers all factors simultaneously. It provides information about interactions among factors and the way a total system works, not just a few factors."
Taguchi Methods from the Perspective of Competitive Advantage (http://mijuno.larc.nasa.gov/dfc/tm.html)In another of Edwin Dean's articles, he writes that "Taguchi methods were developed by Genichi Taguchi to improve the implementation of total quality control in Japan. [These methods] are based on design of experiments to provide near optimal quality characteristics for a specific objective." The site compares the use of Taguchi methods in Japan and the United States and briefly discusses costs.
Process and Product Improvement with DOE (http://www.qualityi2.com/qi2_doe.htm)The home page of Qi2, a consulting and training firm, offers a course on DOE with an emphasis on Taguchi. In outlining the course, this site briefly describes DOE, lists its benefits and highlights Taguchi's methods.
Hadamard Matrices (www.research.att.com/~njas/hadamard/index.html)For the mathematically adventurous, the library of Hadamard matrices at N.J.A. Sloane's site is a great resource when considering this Plackett-Burnman feature.
EDUCATION AND TRAINING
www.doleta.govThe site of the U.S. Department of Labor's Employment and Training Administration includes an overview of the Workforce Excellence Board and information on workforce development performance initiatives.
www.edexcellence.net/The Thomas B. Fordham Foundation promotes excellence in elementary and secondary education and improvements in teacher quality. The site describes the work of the foundation, its grant process and available publications. It also lists books on the subject.
www.astd.org The American Society for Training & Development is a professional organization providing resources on workplace performance issues. Highlights of the site include articles related to work force issues, reports of the organization's many studies, a buyers' guide and a literature search.
www.bestpraceduc.org Best Practices in Education is a not for profit professional organization that works with teachers to find effective educational practices from other countries to adapt and apply in the United States. It provides support by delivering such programs, including outstanding uses of technology, to U.S. classrooms.
www.gradschools.com Gradschools.com's database includes a quality management, quality and reliability engineering, and quality assurance category. It lists these graduate programs by region: eastern United States, western United States, outside the United States and distance learning.
www.michiganquality.org/education This site provides a look at the many quality in education initiatives in Michigan. It includes a database of efforts, a business/education database, links and a search engine.
www.nab.com The National Alliance of Business, an organization made up of Fortune 500 companies, business leaders and business led coalitions, says its mission is increasing student achievement and improving work force competitiveness. Its site includes a catalog of resources, topic files, legislation updates and state by state listings of services.
www.ncacihe.org The North Central Association Commission on Institutions of Higher Education accredits colleges, universities and other degree granting institutions of higher education. It also works with state, federal and nongovernmental Baldrige, ISO 9000 and similar quality programs to share in the evaluation of institutions. A section of its site deals with the Educational Quality Improvement Model for regional higher education accreditation, which includes total quality management, ISO 9000 and Baldrige criteria.
FORUMS
www.qs9000.com/ubb/Forum10/HTML/000014.html
This address leads to one of the many Internet forums about quality and statistics. On the day QP checked out the site, there were postings on such subjects as design control, Six Sigma, process auditing, rating quality system foundations and ISO 14000.
GOVERNMENT QUALITY
http://web5.whs.osd.mil/bestpraca.htmThe U.S. Department of Defense Quality Management Office's best practices site explains how the department's best practices process works and provides a database search. An online education and performance support resource center was under construction at press time. Much of this information would be useful to all quality practitioners.
http://leadership.gc.caThe site of the Canadian government's Leadership Network is chock full of valuable information, including competency profiles, articles on leadership skills development, learning resources and assessment tools. While some information is in French only, most is available in both French and English.
HEALTH CARE
www.ahcpr.gov
The name of the Agency for Healthcare Policy and Research has been changed to Agency for Healthcare Research and Quality (AHRQ). Its Web site remains at the former address and is loaded with information about health care quality and improvement. There are pages of links to improvement case studies, funding opportunities, grand announcements, quality tools, specific health conditions and much more. An interactive tool provides access to national and selected state statistics.
www.doctorquality.com
DoctorQuality.com is a new Internet based quality benefits management company. Its Web site includes a location for consumers to rate doctors or place anonymous reports of medical errors, a location for doctors to submit data and links to many other health care quality resources.
www.ihi.org
The not-for-profit Institute for Healthcare Improvement (IHI) provides resources and services to help organizations improve outcomes and lower costs. The site offers information on IHI publications, programs and collaborations. The resources cover a wide range, including the design of clinical office practices, a Chronic Conditions National Congress, patient safety, reduction of medical errors, and innovations in delivery and practice.
www.jcaho.org
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO), a nonprofit group, accredits nearly 20,000 organizations in the United States. Its site provides an opportunity for a search to determine if a facility is accredited. Visitors can also learn about the standards against which organizations are evaluated or lodge complaints against organizations.
www.nchc.org
The National Coalition on Health Care (NCHC) is a nonprofit alliance of about 100 groups dedicated to achieving affordable health care for Americans. It lists business, labor, consumer and primary care provider groups as members. The site features many policy studies, including one on reducing medical errors and improving safety. There is a search engine.
www.qsrhelp.com/forum/index.html
This Medical Device Forum is a place for medical device industry professionals to share ideas, discuss current issues or seek solutions regarding the design, manufacture or regulation of medical devices. The forum is conveniently divided into various topics, including engineering and design, federal register notices, production and process control, and regulatory affairs.
www.hmogroup.com
This Web site is the home page of the Alliance of Community Health Plans (ACHP). The site includes a detailed section on benchmarks in quality and safety, a standards program that ACHP says "sets an expectation that health plans will pursue broad improvement goals in specific areas responsible for poor health in a significant area of the community."
www.nist.gov/public_affairs/factsheets/ healthcare.htm
This National Institute of Standards and Technology (NIST) site offers information on quality in health care in a number of areas such as screening and prevention, diagnostics and treatments, delivery, efficiency and help for manufacturers. The site describes work done by NIST in the health care arena, research grants and the Malcolm Baldrige National Quality Award's health care category.
HELPS
http://members.iquest.net/~whaas/iquality Member William Haas shared this site which he uses as a knowledge base and portal when he's on the road. The virtual office allows him to check e-mail, store documents and organize projects. It contains a comprehensive set of quality links, particularly as related to automotive quality, plus articles and links to helpful sites like MapQuest and Biztravel.
HISTORY OF QUALITY
http://itri.loyola.edu/ep/c6s1.htmTaken from chapter six of Electronic Manufacturing and Packaging in Japan (Baltimore: Loyola College, 1995) this site offers a well-documented history of Japan's quality movement and the country's effect on the creation of the ISO 9000 standards.
INFORMATION
http://equality.8m.com This general information site has loads of resources and links--everything from acronyms to vendors, including awards, conversion calculators, cost of quality, forms, jobs in quality, news, Six Sigma, software quality tools, a quality quiz and much more.
www.qualitytoday.comBilled as the "professional's source for everything quality," this site updates its news articles daily and offers a subject library of previous articles and Internet links. The site also lists job opportunities from organizations throughout the country and offers an international calendar of quality events. The site's search engine is particularly useful.
www.connect.ab.ca/~praxiomThis site, called "ISO Translated Into Plain English," delivers exactly what it promises through a comprehensive, yet easy-to-understand, definition list and a simple theoretical overview of the ISO 9000 series. Praxiom Research Group discusses ISO 9001, 9002 and 9003 requirements, as well as ISO 9000, 9004, 10011 and 10013 guidelines. Users can also review a quality system development plan, which Praxiom says will help companies implement ISO 9000.
KNOWLEDGE MANAGEMENT
Knowledge Management Consortium at www.km.orgThe home page of KMC (the Knowledge Management Consortium) International, an organization of knowledge management professionals, contains information on membership, conferences, courses and seminars. There is also a job posting page.
MANAGEMENT/LEADERSHIP
National Graduate School of Quality Management at http://www.falmouth.org/Billing itself as the only accredited graduate school devoted to quality systems management degrees, this site of the National Graduate School of Quality Management includes information on admissions and course descriptions. Sites of information sessions offered throughout the country are listed, along with achievements of alumni.
Performance measurement resources at http://www.zigonperf.comThis site is devoted to performance measurement and performance management issues. It features links to related sites, sample performance measures for a variety of job functions, and a bibliography of books and articles on performance measurement and related topics.
ProSci’s 1997 Change Management Study at http://www.prosci.com/change_study_v7.htm An on-line survey designed to uncover best practices for managing the human side of change and creating great executive sponsorship. Participants receive a free copy of the complete study report in exchange for their participation.
Quality Management International at http://www.aworldofquality.comThis site offers a guide for small companies trying to develop an ISO 9000- or ISO 14000-compliant business system without hiring outside consultants.
The Quality Management Principle site at http://www.wineasy.se/qmpThis site aims to get readers involved in the application of quality management principles. It also covers the ISO 9000 family and the roles of ISO 9001 and ISO 9004 and how to apply the principles to quality assurance and quality management. The site includes a quality management principle forum and links to related sites.
Resources for Managing Quality and Productivity at http://pobox.com/~scalies.While a commercial site, this site also contains much free information, including an experts corner, a free self-assessment, and links to other quality sites.
www.loebigink.com/qnet Lutheran Children and Family Service of Eastern Pennsylvania's comprehensive site is for professionals in the public and private social service sector. The comprehensive resources include information on meeting accreditation standards, developing teams, improving processes and measuring outcomes. Discussion groups and a calendar are some other features.
MANUFACTURING
Department of the Navy Best Manufacturing Practices Program at http://www.bmpcoe.orgThis site provides access to best-practice reports conducted by teams of government and industry experts on defense-related organizations. The information gained is designed to help organizations evaluate their own processes by analyzing and emulating those that are superior in certain areas.
MEASUREMENT AND TESTING
www.testmart.comThe comprehensiveTestmart Web site is a place to compare, buy or sell testing and measurement equipment. The search engine is particularly helpful.
www.ncsl-hq.org The site tells about the National Conference of Standards Laboratories, whose membership is open to organizations with an interest in the science of measurement and its application in research, development, education or commerce. The site includes training resources, a metrology job database, metrology news and a members-only side with a procedures database and an acronym and glossary list.
www.metrologyworld.comThis site offers a resource center, free downloadable software and full-text articles on manufacturing trends. Its job center is extensive and simple to navigate. The product center not only contains a buyer's guide but gives users the opportunity to request quotes directly from suppliers.
www.isa.org/indexThe Instrumentation, Systems and Automation Society uses its site to post news on the design and use of instruments, computers and systems for measurement and control. Read full-text articles from InTech, Industrial Computing and Motion Control magazines, and read about industrial products in the reviewer database.
www.unc.edu/~rowlett/units/This dictionary of measurement units is a must-bookmark for any metrology student. It includes units from the International System of Units, the metric system, the English traditional systems, and nonmetric and scientific elements. Created by a professor at the University of North Carolina at Chapel Hill, the site is extremely thorough and easy to use.
http://metrologyforum.tm.agilent.com/index.shtmlAgilent Technologies has created this "Metrology Forum" for those interested in calibration. The site offers articles on current issues and standards, international calibration practices and basic key metrology concepts. A "just for fun" area takes a lighter look at the world of measuring and calibrating.
www.geocities.com/Athens/Thebes/5118/metric.htmHaving trouble remembering the values of yottagrams, zettameters and femtometers? Bookmark this chart of metric prefixes for future reference. The chart offers abbreviations, meanings and examples for each prefix.
www.iswm.comThe International Society of Weighing and Measurement is a nonprofit society whose members include manufacturers, distributors and suppliers. Visit the society's home page for information on certification and products and services.
MEDICAL DEVICES
www.qsrhelp.comThis site for a medical device consultant has some interesting and useful free software downloads, including a quick reference to specific sections of the Medical Devices Current Good Manufacturing Practice Final Rule and tracking of recurrent items.
METROLOGY/TESTING
ACIL home page at http://www.acil.orgThe ACIL is a national trade association representing independent scientific and engineering laboratory, testing, and research firms. Its Web site offers information about the organization, the latest industry news, and links to related sites as well as laboratory benchmarking information.
Test & Measurement Educator's Corner at http://www.hp.com/info/college_lab103This site was developed by Hewlett-Packard Co. for engineering educators and students. It is filled with information such as lab experiments, free software, tutorials, and access to on-line publications. Other features include hints on making scope measurements, cartoons, and access to application notes.
ORGANIZATIONS
www.newgrange.orgThe NewGrange Center for Project Management site tells about the organization's mission to further the discussion of project management as a professional discipline. Information about the group's best practice project, knowledge management, educational programs and other resources are provided.
www.excelgov.orgThe Council for Excellence in Government site tells how the organization is working to improve U.S. government performance. The site features articles, information about collaboration with private and other public organizations, and other programs of the council.
www.exinms.orgThis is the site of the Excellence in Mississippi organization. It tells the history of the organization and lists important contacts and all past winners of the Mississippi Quality Award.
PROCESS CAPABILITY
www.hertzler.com
Hertzler Systems Inc. is offering a new service called WebCpk free to members of the quality community. The WebCpk Calculator allows visitors to input quality data and generate charts and statistics via most Web browsers. Two formats can be used: combination chart and data table. Information can be used for up to four weeks, at which time it will be deleted.
PUBLICATIONS
http://qmj.asq.org
http://sqp.asq.org The home pages for two of the professional journals published by ASQ--Quality Management Journal (QMJ) and Software Quality Professional (SQP)--have been updated and now include abstracts of all articles, selected complete articles from each issue and subscription information.
QUALITY ASSURANCE
Quality Assurance Services at http://www.qas.com.auA one-stop shop for information about quality certification. It was developed to promote the benefits of certification to the community, industry, and government.
QUALITY AWARDS
www.BaldrigePlus.com Everything you want to know about the Malcolm Baldrige National Quality Award can be found at this New Zealand site. Several Baldrige related case studies are included as are "Baldrige Basics," studies illustrating performance excellence concepts, printable Baldrige worksheets and online workshops.
http://web5.whs.osd.mil/awardsa.htm The Office of the Secretary of Defense describes several government related awards, specifically the Secretary of Defense Team Excellence Award and the President's Quality Award. The RIT/USA Today Quality Cup and ASQ's quality awards are also covered. Each description offers either a contact or a link to that award's Web site.
www.asq.org/abtquality/awards/asqawards.html ASQ's Web site describes all of the awards it administers. The site discusses the mission of each medal and offers the opportunity to download nomination forms. Information on the Baldrige Award and the European Quality Award is also provided.
www.qualitytoday.com/library/states-1.htm The staff at Quality Today has compiled a great state-by-state award list. Although hyperlinks to the awards' Web sites are not offered, URLs are provided. Each listing includes a contact phone number and/or e-mail address, the location of the administers office and the categories the award program offers.
www.americanquality.com/awards.htm The American Quality Mall gives users a useful list of national, state and regional quality awards. Each award is followed with a brief description and a link to that award program's Web site.
www.texas-quality.org/states.htm The Quality Texas Foundation offers a short list of state and regional quality awards. Each listing includes contact information, several with links to award program home pages.
QUALITY FUNCTION DEPLOYMENT
QFD Institute at http://www.qfdi.orgThis institute was founded in 1993 to advance quality function deployment (QFD) methodology. It features a list of current events, QFD forums and classes, QFD application case studies, QFD bibliographies, and a QFD search.
QUALITY GURUS
Deming Electronic Network at http://deming.eng.clemson.edu:80/pub/den/ For those interested in the implications of W. Edwards Deming's ideas, the Deming Electronic Network has been established to assist the W. Edwards Deming Institute in meeting its mission of fostering understanding of the Deming system of profound knowledge to advance commerce, prosperity, and peace.
Dr. Juran Biographywww.juran.com/drjuran/bio_jmj.htmlThe Juran Institute offers a detailed account of Joseph Juran's life and philosophies. This well organized site begins with Juran's childhood and takes users through the guru's contributions and most recent endeavors.
Meet Walter A. Shewhartwww.lucent.com/work/family/docs/shewhart.htmlLucent Technologies pays tribute to one of its most prominent scientists with this informative page. The creation of the Shewhart chart, Shewhart's role in establishing process control and the dedication of the Shewhart Medal are included.
American Society for Quality Originswww.asq.org/about/history.htmlASQ's Web site offers comprehensive biographical accounts of the individuals behind quality's most significant methodologies. Not only does the site present information on the likes of Shewhart, Deming and Juran, but luminaries such as George Edwards, Harold Dodge, Martin Brumbaugh and Mason Wescott are also featured through the site's various links.
Quality Guruswww.murtongroup.com/qgurus.htmLeaders such as Philip Crosby, Genichi Taguchi and Armand Feigenbaum are featured on this site from the Murton Group. A short biography of each is followed by explanations of his theories.
The Quality Gurus: What Can They Do For Your Company?http://dtiinfo1.dti.gov.uk/mbp/bpgt/m9ja00001/m9ja000011.htmlAuthor Tony Bendell developed this Internet document to identify how the philosophies of quality experts affect United Kingdom manufacturing and service organizations. Bendell offers biographies of everyone from Shigeo Shingo to Tom Peters and Claus Moller.
www.pbs.org/cringely/pulpit/pulpit20000525.htmlThis article, "Stranger in a Strange Land," explores the work of Homer Sarasohn, who brought industrial quality to Japan. Robert X. Cringely also examines the reasons it took Japan so long to adopt quality methodologies.
QUALITY IN EDUCATION
@academyonline at http://www.academyonline.com.A partnership between University Access and the International Association for Management Education, this quarterly on-line journal focuses on forces affecting distance learning and higher education. (Editor's note: For a version without all the bells
and whistles, access the site through "click on" and go to the bottom of the first page.)
Excellence in Mississippi at http://www.exinms.orgThis site tells about a program sponsored by Mississippi's State Board for Community and Junior Colleges, major state universities, the Mississippi Department of Economic and Community Development, and many major businesses that promote and recognize quality efforts.
QUALITY IN HEALTH CARE
www.ahrq.govThe Agency for Health Care Research and Quality (AHRQ) was established by Congress to improve health care quality and fund health services research. Through its search engine, AHRQ's extensive Web site provides consumers research based information on what kinds of treatments work best for various diseases and injuries.
QUALITY MANAGEMENT
www.isocig.com This Continuous Improvement Group site features a location for posting articles and a search engine for finding articles on various subjects. Also featured are a discussion forum for the management systems field, events and links to other sites. The site is sponsored by Quality Registrar Inc. and KPMG.
www.qsd.net This commercial site for Quality System Designs also includes quite a bit of free information, such as document control procedures, tips on quality record control and training, and an internal audit tip.
www.freequality.org
FreeQuality is a Web site in the process of being developed by a team of students at Pennsylvania State University. Users will eventually be able to download or use a wide array of industrial quality tools and quality management applications such as control charts, training materials, analytical tools, a searchable quality link library and a glossary. Fall semester students were assigned each application and invite users to "Watch us grow."
www.archassociates.com Arch Associates' Web site is equipped with links to quality publications and communities, Deming and Juran sites, standards- elated sites and other quality organizations. There is also a link that allows readers to view monthly technical articles as well as articles from previous months. The site has extensive information on ISO 9000and QS-9000 programs and techniques.
QUALITY RESOURCES
The American Quality Mall at www.americanquality.com.This site has news articles, a discussion group, lists of quality job openings and links to other quality resources.
The Benchmarking Dumping Factor at http://brisc.org/newsletter.html.This is the site of an information-sharing benchmarking newsletter. The newsletter is in both Spanish and English, and the site tells how to get a free subscription.
ASQ Quality Press at http://qualitypress.asq.org.Learn about new releases, request a catalog, prepare a book proposal, or order books and other resources from the world's largest publisher of quality-related products.
http://www.geocities.com/Eureka/Office/4843/ASQ_Homepage.htmOne of the more comprehensive and impressive sites we've run across, it includes links (to organizations, gurus and magazines to name a few), a recommended reading list for the ASQ certification exams and a list of 30 articles about the quality industry that is revised weekly. There's much more, and it's truly a must for any quality Web watcher to check out.
www.hbsp.harvard.edu/ideasatwork/managersites.htmlThis Harvard Business School (HBS) site provides a wide array of resources for managers from HBS Press and the Harvard Business Review (HBR). A discussion forum for recent HBR articles is provided.
The National Quality Institute at http://www.nqi.caThis is a new location for Canada's National Quality Institute (NQI). Available in both English and French, the site features a calendar, links and information on awards, certification and National Quality Month.
www.quality-works.comBooks related to the development of quality manuals and systems are available through this site. Auditing, documentation and standards, including ISO 9000, are included. In addition, a custom quality manual for individual organizations is offered.
The Pennsylvania Department of Community and Economic Development's Ben Franklin Technology Centers at http://www.dced.state.pa.us/PA_Exec/DCED/business/workbfcenters.htm This site tells about Pennsylvania's Ben Franklin Partnership, which administers grant programs that offer development and growth funds for the state's technology and manufacturing-based firms. The partnership features four technology centers offering funding and other resources.
Quality Plaza at www.home4u.hongkong.com/education/training/qualityBilled as the first quality-related page from Hong Kong, the Quality Plaza offers a large selection of U.S. articles related to ISO 9000, quality costs, leaders in the quality movement and more. An extensive list of quality-related links is also provided.
The University of Wisconsin-Madison quality site at http://www.engr.wisc.edu/centers/cqpi/index.htmThe Center for Quality and Productivity Improvement at the University of Wisconsin-Madison conducts research on quality improvement methods and provides a forum for exchanging ideas. This Web site provides information on the center's faculty, reports, news, and courses.
USDA Administrative and Financial Management Quality Partnership at http://www.ars.usda.gov/afm/tqm/afmq.htmUsers will find quality tips, a reading list, benchmarking information, news, and other quality-related information for administrative and financial managers.
The Virtual Quality Network at http://vqn.asq.orgThis site is ASQ's Virtual Quality Network, a worldwide directory of products and services related to quality and continuous improvement programs. It features a search engine and links and offers on-site registration for companies or individuals who want to be included.
Work in America Institute at http://www.workinamerica.orgThis site has a library with comprehensive and current information on productivity, quality, and quality of working life. It addresses such topics as change management, work teams, work force diversity, and performance measurement.
www.organizedchange.comThis site offers articles and information on a variety of topics, including teams and facilitation, surveys and measurement, reengineering and total quality management, ISO 9000:2000 and others.
www.pbs.org/cringely/oldhat.html
Robert X. Cringely indexes his intriguing and often humorous articles that look at modern technology and the software industry. The index offers articles covering topics such as reengineering, the Internet and the quality of today's business intelligence.
RELIABILITY
www.reliability.com
Reliability Center Inc. has a Web site with features such as forums on various topics, a newsletter and articles, links to other organizations, a definitions page and a search service.
www.reliabilityweb.com
This consumer review site for the reliability industry includes news, articles, reviews, question and answer pages on many topics, and what is called the Reliability Hall of Fame.
www.appliedreliability.com Applied Reliability Inc. (ARI) is an engineering firm focused on forecasting and controlling the reliability and availability of manufacturing plants, equipment and systems. While much of the site is commercial, including information about ARI software and seminars, a "links" button on the table of contents brings you to a page with a number of professional associations and societies as well as consultants and magazines on the issue of quality and reliability.
SAFETY
www.safetydirector.com
This site is designed for those individuals interested in safety in the workplace. Users can download customized safety plans as well as view compliance standards checklists and classified ads. They also have the opportunity to subscribe to Compliance News & Views, a free electronic newsletter. While you need to be a member of this online community to take advantage of its benefits, membership is free.
SIX SIGMA
www.isixsigma.com/newsletter
This is the site for subscribing to the weekly e-mail newsletter, iSixSigma Insights. The newsletter includes articles on quality, tools and techniques, resources, job postings, discussion forums and news.
www.geocities.com/bobgsma/index.htmlThis personal yet interesting site from Bob Gnibus delves into the theory of quality as well as Six Sigma and has four links: Special Six Sigma Links, American Society for Quality, Market Player, and cnet Download.com. Although the latter two links do not pertain to quality, the Six Sigma and ASQ ones are very helpful. Six Sigma brings you to a page with over 30 links dealing with Six Sigma information and training sessions. Some of the sites include Six Sigma partnering, Breakthrough Management Group, isixsigma.com, and the Six Sigma Design Institute.
SOFTWARE QUALITY
Quality Assurance Institute at www.qaiusa.comThe Quality Assurance Institute home page provides information about an international organization of member companies searching for effective methods for detection software quality control and prevention software quality assurance. Information about its education schedule and upcoming conferences is included.
STANDARDS
U.S. Standards Group on QEDS news page at http://standardsgroup.asq.org.This new site contains up-to-date information on standards development and other related areas from the quality, environmental, dependability, and statistics group.
www.isoregistered.com The Victoria Group, a certification firm, set up this site, part of which is public and part private. The public side includes articles on current International Standards Organization initiatives, a search engine for registrars, a job search and information, and answers to frequently asked questions about ISO standards.
www.archassociates.com The home page of a consulting firm, there's lots of free information on this site. It includes comprehensive information about ISO 9000 and QS-9000, several articles about the standards and many categorized links to quality magazines, quality gurus, standards, quality organizations and other quality sites.
European Organization for Testing and Certification (EOTC) at http://www.eotc.beThe EOTC acts as a focal point for conformity assessment issues in Europe. This site contains news, links to other sites, and summaries, results, and conclusions of EOTC workshops.
www.questanalytical.com This commercial site leads to pages containing information that would be helpful to an organization seeking to implement a quality management system. Of particular value is a page answering frequently asked questions about ISO 9000. There is also a page of links, book reviews, newsgroups and associations.
www.tqm.com/cgi-bin/ubb/Ultimate.cgi?action=introThis site features active discussion forums of the Quality, Engineering & Manufacturing Association. Topics include the ISO 9000 family and the new AS9100 aerospace derivative requirements.
www.uslabel.com/isoforum This is the home page of the Southeast Industries ISO Forum, which was started to help users progress in ISO 9000 and QS-9000 understanding and implementation. Except for special programs, the forum is closed to consultants and registrars. The new organization currently has more than 100 members, and its site, while still under development, is worth a look.
www.qaaudits.com
Concise information on recent standard changes, including those relating to AS9000/AS9100, ISO 9000:2000 and TL 9000, is offered on this commercial site. There are several links to standards related quality sites.
http://ISOft14000.com Information related to ISO 14000 assessment and certification is provided on this site. There are links to databases; lists of consultants, certified companies and registrars; a bookstore; and a news page.
www.transition-support.com Transition Support, a United Kingdom company, has posted a site filled with information and articles about ISO 9000:2000, ISO/TS 16949 and prEN 9000-1. The site provides many useful links, and much of the information and analysis of changes in ISO 9000:2000 is presented in easy to read tables.
www.worldpreferred.com
In addition to containing a complete international list of accredited registrars, this site has articles, white papers and other information about ISO 9000 standards. There are also links to organizations, accreditation bodies, Baldrige Award sites and general quality resources, plus there is a page devoted to the International Electrotechnical Commission.
STATISTICS
PQ Systems at http://www.pqsystems.com This site offers answers to frequently-asked questions about statistical process control, ISO 9000, and QS-9000; links to quality-related web sites; and free downloadable software demonstrations. Deming's red bead experiment and other simulations that demonstrate quality principles can also be downloaded.
www.nist.gov/stat.handbook The goal of this site is to help scientists and engineers incorporate statistical methods in their work. The site includes an explanation of how to use the site, a free software download, and tools and aids, such as case studies, for using the handbook. The online handbook is currently a beta release, with some material still under review and unavailable.
www.margaret.net/spcOffering a free primer and sample questions for an online course in statistical process control, this site includes such topics as statistics, variation, process variability, control charts for variables and control charts for attributes.
www.statsoft.com/textbook/stathome.htmlThe StatSoft textbook serves as a community service to those interested in enhancing their general knowledge of statistics or those needing a fast, easy-to-use resource. The virtual textbook includes illustrations and offers quick, easy and free unlimited access to training in the understanding and application of statistics. The material is developed at the StatSoft R&D department. A search under "quality" on the home page takes you to over 120 documents dealing with the theory of quality as well as charting and statistical issues.
TEAMS
www.workteams.unt.edu
If there's a more comprehensive site on teams and virtual teams out there than this one by the University of North Texas in Denton, we've yet to find it. The site includes research, articles, recommended readings, abstracts, lists of conferences and training programs, and links.
TESTING AND INSPECTION
www.ticqa.eotc.be
TICQA Information Service provides European companies in 19 countries and all economic sectors with information on providers of calibration, testing, inspection, and product and service certifications services. The services include a comprehensive search
1. دانشگاه ايالتي نيو مكـزيكو- www.nmsu.edu/strategic/ : اين پايگاه شرح كاملي از فرايند برنامه‌ريز ي استراتژيك در دانشگاه ايالتي نيو مكزيكو ارائه مي‌كند.. اين پايگاه يكي از پايگاه‌هاي اطلاعاتي مهم است كه مي‌توان در آن، برنامه‌ريزي استراتژيك را در مرحله عمل مشاهده كرد.
2. جامعـه مديريت استراتژيك - /sms/ www.virtual.indiana.com : اين يك جامعه حرفه‌اي غير انتفاعي است كه داراي 2000 عضو دانشگاهي، تجاري و مشاوره متعلق به 45 كشور است . اين گروه مجله مديريت استراتژيك را منتشر مي‌كند و گردهمايي‌هاي سالانه برگزار مي‌نمايد.
3. انجمن مديريت آمريكائي- www.amanet.org : اين جامعه اطلاعات آموزشي در سطح جهاني ارائه مي‌كند و افراد مي‌توانند در زمينه مهارت‌هاي عملي و تجاري اطلاعاتي كسب نمايند. پايگاه مزبور بسيار جامع و فراگير است و با همه سمينارها و كنفرانس‌هاي جهاني در ارتباط است .
4. آكادمي اطلاع رساني مديريت- www.aom.pace.edu : اين يك سازمان غيرانتفاعي پيشرودر زمينه تحقيقات مديريت و آموزش در آمريكا است . در سراسر دنيا بيش از 10 هزار عضو دانشگاهي و تجاری دارد. حدود 2500 نفر از اين افراد در زمينه استراتژیهای کسب و کار و تجاری تخصص ويژه دارند.
5. ابزارهاي فكري - www.mindtools.com/planpage.html : اين يك پايگاه اطلاعاتي بسيار عالي است و مي‌تواند براي برنامه‌ريزي‌هاي استراتژيك اطلاعاتي را ارائه نمايد. درباره شيوه و علت برنامه‌ريزي استراتژيك بيش از 30 صفحه مطلب ارائه مي‌نمايد.
6. شركت استراتژي هاي عملكرد - www.perfstrat.com/articles/ptp.htm : اين پايكاه اطلاعاتي يك شرح 20 صفحه‌اي درباره شيوه و علت برنامه‌ريزي استراتژيك ارائه مي‌كند، همچنين درباره ماموريت، منافع برنامه‌ريزي، هدف‌هاي بلندمدت، اولويت‌ها و جدول‌هاي زمانبندي بحث‌هاي بسيارعالي ارائه مي‌كند.
5. مركز مديريت استراتژيك - www.csmweb.com : اين پايگاه اطلاعاتي آموزش مديريت استراتژيك، سمينارها و خدمات مربوطه (براي تسهيل امور) را شرح مي‌دهد. همچنين اين پايگاه مي‌تواند فرد را به ساير پايگاه‌هاي اطلاعاتي برنامه‌ريزي استراتژيك (دانشگاهي و دولتي) وصل كند.
6. گروه مشاوران بستن - www.bcg.ocm : شايد اين گروه مشهورترين سازمان مشاوره برنامه‌ريزي استراتژيك باشد. اين پايگاه بحث‌هاي خوبي درباره برنامه‌ريزي استراتژيك ارائه مي‌نمايد
7. شركت فولد - www.fuld.com - اين پايگاه در اطلاعات محرمانه رقابتي تخصص دارد. با توجه به اهميت گردآوري اطلاعات درباره شركت‌هاي رقيب ارتباطات بسيار خوبي برقرار مي‌نمايد. در مورد سيستم‌هاي اطلاعاتي (جمع‌آوري اطلاعات محرمـانه) پاسخ‌هاي خوبي ارائه مي‌نماينـد.
2. پايگـاههاي اطلاعاتي در مورد مدلهای اصلي سرآمدی کسب و کار
1. www.quality.nist.gov - اين پايگاه متعلق به موسسه ملي استاندارد و تکنولوژی آمريکا (حامي اصلي جايزه بالدريج) است. در اين سايت تمامی اطلاعات مربط به جايزه بالدريج شامل تمامي متنهای استاندارد اين مدل و متن خطوط راهنما مربط به اين جايزه به صورت
فايل pdf ارايه شده است.
2. www.baldrige.com - اين پايگاه توضيحات خوبی در مورد مدل بالدريج و ارزشها و مفاهيم محوری اين مدل ارايه ميکند. همچنين خدمات مشاورهای که شرکت دارنده سايت در اين زمينه عرضه ميکند.
3. www.BaldrigePlus.com
This impressive site from New Zealand presents a library of case studies and best practice examples pertaining to performance excellence. Included are descriptions of the Malcolm Baldrige National Quality Award criteria, worksheets for each of the 19 areas addressed in the Baldrige system, and explanations of how to apply or do a self-assessment.
4. www.dhutton.com
The focus of this site is the Baldrige assessment process as a method of driving organizational change and improvement. Included are free articles on quality management and an online diagnostic. Other information builds on David Hutton's new book, From Baldrige to the Bottom Line, published by ASQ's Quality Press.
5. www.efqm.org - اين پايگاه سايت اصلی بنياد اروپايي کيفيت (EFQM) است . در اين سايت اطلاعاتي مربط به مدل EFQM و برخي متنهای استاندارد اين مدل و متن خطوط راهنما مربط به اين جايزه را به صورت فايل pdf ملاحظه ميکنيد(توجه کنيد که از آنجا که بنياد اروپايي کيفيت برخي هزينههای خود را از محل فروش متون استاندارد خود بدست ميآورد، کليه متون مربوط به اين استاندارد از طريق اين سايت قابل دسترسي نيست ).
6. www.Deming.edu - در اين سايت اطلاعاتي مربط به مدل دمينگ ملاحظه ميکنيد.
7. www.Deming.org - در اين سايت اطلاعاتي مربط به جايزه دمينگ و بنياد دمينگ ملاحظه ميکنيد.
8. www.pentel.bungu.co.jp - در اين سايت اطلاعاتي مربط به جايزه دمينگ ملاحظه ميکنيد
9. www-personal.engin.umich.edu - در اين سايت اطلاعاتي مربط به دريافت جايزه دمينگ توسط شرکتهای غيرژاپني ملاحظه ميکنيد.
3. پايگـاههاي اطلاعاتي موضوعات مختلف مرتبط با کيفيت
ASQ
www.asqnet.org/member/best_practice/bestpractice_index.html
ASQ sections share their solutions to common challenges such as retaining members and becoming more involved in the community. This invaluable resource for volunteer leaders include all best practices submitted in the last four years and has been organized by subject category. The most recent best practices are highlighted on the main screen of the best practices library. And special recognition is given to projects that were selected by the Section Management Program Committee and presented at the 54th AQC.
www.asqnet.org/member/futures/futures_index.html
ASQ looks two decades into the future at what key forces will be shaping the year 2020, what the implications of future events mean for quality, and how our jobs and lives will likely be affected. Members have an opportunity to interact with each other and the ASQ Futures Team in the Foresight 2020 forum. And for those interested in learning more about the concept of futuring, a downloadable PDF version of Quality Progress articles from the last Futures Study is included.
www.asq.org/e-learningThis link from ASQ's home page offers access to ASQ Web based courses on a variety of quality related topics. The courses are designed to accommodate individual schedules and preferred learning styles. The site describes the offerings, including "Quality 101" and "Key Differences between ISO 9001:1994 and ISO 9001:2000," and presents pricing and continuing education unit information.
http://aqc.asq.org
This is ASQ's site for the 44th Annual Quality Congress slated for May 7-9, 2001, in Charlotte, NC. The site includes event descriptions, online registration, session selection and more.
AUDITING
www.internal-auditor.com The Ruth Ellen Carey Communications Manufacturing and Industrial Resource Center site for internal auditors have both free and subscription areas. The free pages include helpful tips, information on certification, an ISO 9000:2000 update and a monthly article.
www.jetsquality.com/news.htm This commercial site contains the out-of-print ASQ Quality Surveillance Guidelines developed a few years ago by the Energy and Environmental Division. There are also articles, Department of Energy Assessment Guides and other auditing resources.
BENCHMARKING
The Benchmarking Exchange at http://www.benchnet.comA site that offers comprehensive information on benchmarking, knowledge management, best practices, and quality and process improvement.
E-benchmarking at www.ebenchmarking.com This site provides individuals in large corporations or government organizations means to subscribe on-line to a free monthly e-mail newsletter that can be useful in supporting internal benchmarking efforts. In addition, an extensive list of links, including benchmarking organizations representing various industries, is included.
The Global Procurement and Supply Chain Electronic Benchmarking Network (GEBN) at http://gebn.bus.msu.eduis your manufacturing or service firm looking for a leading-edge third-party effort? Then visit this site to find out more about GEBN, which electronically links more than 200 companies worldwide that regularly provide information about their competitive, procurement, and supply-chain business practices and management strategies.
The Telecommunications Benchmarking International Group at www.tbig.org/main.htmlThe Telecommunications Benchmarking International Group's site includes membership information, studies the group is conducting and information about the annual meeting. Many links to other benchmarking sites are listed.
www.PracticeDatabase.comThe site of Best Practices, LLC, is an online membership database of more than 3,000 business improvement techniques for a variety of industries and functions. The database clusters into five main subject areas: sales and marketing, human resources, business operations, customer satisfaction and knowledge management.
The Benchmarking Dumping Factor at brisc.org/newsletter.html.This is the site of an information-sharing benchmarking newsletter. The newsletter is in both Spanish and English, and the site tells how to get a free subscription.
www.arts.uwaterloo.ca/ci/contents.html The University of Waterloo in Canada site features an online survey questionnaire for Canadian firms and the first wave of feedback and results from the survey. In addition, there is information on service quality and service productivity management practices, along with articles, resources and links to other sites.
CERTIFICATION
www.asq.org Information on all of ASQ's seven certifications (quality engineer, quality auditor, software quality engineer, quality technician, quality manager, mechanical inspector and reliability engineer) and on recertification can be found at this site by clicking on the links to certification and recertification.
www.astd.org/virtual_community/hpi_courses/ The American Society for Training and Development (ASTD) offers training to support human performance improvement. This site tells about ASTD's six-course improvement certificate program.
COMMUNITY QUALITY
Community Quality Electronic Network at http://deming.eng.clemson.edu/pub/cqen/index.html : This Web site provides a network of community quality efforts that allows visitors to share their ideas on how to create and sustain effective cooperative efforts with other individuals and organizations pursuing quality.
CONFORMITY ASSESSMENT
ts.nist.gov/ca : Among the many features of this National Institute of Standards and Technology site is a directory of the hundreds of products, services and systems subject to federal certification requirements and procurement standards. There's also a summary of requirements issued by departments and agencies. Entries describe the purpose of each requirement, tell whether it is mandatory or voluntary and list methods used to ensure compliance. The site was developed with the recently formed Conformity Assessment Network, a government and private sector partnership.
CONSULTING
Internet Directory of Advisors and Consultants at www.idac.comThe large Internet Directory of Advisors and Consultants offers three indexes to help users find U.S. and international consulting groups. The specialist index includes quality favorites such as industrial engineering, benchmarking, production design and development, product liability and organizational strategy.
http://consultinginstitute.orgThis is the home page for the International Institute of Consulting and Training. The site specializes in training, consulting and publishing. Training focuses on a number of different areas including: metrology, calibration, procedures, gage repair and ISO 17025/Guide 25.
CUSTOMER SATISFACTIONhttp://www.csmassociation.org/
The Customer Satisfaction Measurement Association site tells about an association of companies that conducts benchmarking studies to identify practices that improve customer satisfaction and overall operations. The site lists more than 70 members, including Fortune 500 companies, educational institutions and government agencies.
CUSTOMER SERVICE
The International Customer Service Association (ICSA) at http://www.icsa.comThis site provides information about the ICSA, including its annual conference, national customer service week, and the Award of Excellence. It also has a calendar of events and chapter information. The ICSA promotes the development and awareness of customer service.
DESIGN OF EXPERIMENTS
"Virtual Book" on DOEwww.ic.polyu.edu.hk/posh97/general/Download/Statistics_textbook/stexdes.htmlThis is a comprehensive virtual book that appears on a single Web page. StatSoft has included several good diagrams to accompany this text from the Industrial Center at Hong Kong Polytechnic University. Links to examples, highlighted key points and thorough tables and charts make this site particularly useful for those new to DOE.
Design of Experiments from the Perspective of Competitive Advantage http://mijuno.larc.nasa.gov/dfc/doe.htmlI continue to be amazed at the work Edwin B. Dean has done at this NASA site. In terms of quality information, Dean's discussion of DOE is broad and deep. By clicking the table of contents link, the reader is taken to a listing of Dean's work. Topics such as engineering technologies, designing for value and the role of quality costs can be researched--each in relation to gaining competitive advantage.
Twenty Key Elements of a Product Realization Process www.prosci.com/prp1.htmProSci's BRP (Business Process Reengineering) On-line Learning Center home page is not specifically a DOE site. It does, however, list 20 key elements of a sound product realization process, many of which address tools of DOE. The site also includes a list of the 56 best practices of the product realization process including testing skills and design and manufacturing analysis.
Pick a Design, Any Design (www.qualityamerica.com/knowledgecente/articles/pickadesign.htm)Authors C.J. Keller and Richard Scranton write that most people have heard of DOE, but find "the insides of [their] eyelids more pleasant to look at than the books devoted to the topic." The authors describe and compare different DOE designs and the impact these designs have on the number of runs and factor ranges.
Teaching Design of Experiments Using a Job Aid and Minitab (www.minitab.com/resources/whitepapers/crowder.htm)This is a good example of the kind of articles commercial sites have begun adding for value added purposes. The article presented by Minitab offers a detailed case study on creating a DOE curriculum and teaching a course on the subject.
MathSoft in Education (www.mathsoft.com/education)If you are involved in either secondary or post-secondary statistics education, this site might be of interest to you as it offers a specific program and a series of products for educators. Use this site to download a free read-only version of Mathcad 8 Explorer, browse mathematical documents and access a Web forum for Mathcad users.
Math Options Inc. (www.mathoptions.com)The Math Options home page caught my attention for three reasons: First there is a "Don't like math?" feature--uncommon for a company dealing with DOE. Second, Math Option offers a free experiment--send them data and they will run an experiment for you. Finally, it uses two of my favorite words: free download.
Non experimenter Tries Design of Experiments Software (www.statease.com/PCI1198.html)In his review of a StatEase product, Rich Burnham--an individual with only a "fragmentary DOE background"--explains what he learned about the method. "I was in awe of the power of DOE," Burnham writes. "It's an amazing, systematic approach to experimentation that considers all factors simultaneously. It provides information about interactions among factors and the way a total system works, not just a few factors."
Taguchi Methods from the Perspective of Competitive Advantage (http://mijuno.larc.nasa.gov/dfc/tm.html)In another of Edwin Dean's articles, he writes that "Taguchi methods were developed by Genichi Taguchi to improve the implementation of total quality control in Japan. [These methods] are based on design of experiments to provide near optimal quality characteristics for a specific objective." The site compares the use of Taguchi methods in Japan and the United States and briefly discusses costs.
Process and Product Improvement with DOE (http://www.qualityi2.com/qi2_doe.htm)The home page of Qi2, a consulting and training firm, offers a course on DOE with an emphasis on Taguchi. In outlining the course, this site briefly describes DOE, lists its benefits and highlights Taguchi's methods.
Hadamard Matrices (www.research.att.com/~njas/hadamard/index.html)For the mathematically adventurous, the library of Hadamard matrices at N.J.A. Sloane's site is a great resource when considering this Plackett-Burnman feature.
EDUCATION AND TRAINING
www.doleta.govThe site of the U.S. Department of Labor's Employment and Training Administration includes an overview of the Workforce Excellence Board and information on workforce development performance initiatives.
www.edexcellence.net/The Thomas B. Fordham Foundation promotes excellence in elementary and secondary education and improvements in teacher quality. The site describes the work of the foundation, its grant process and available publications. It also lists books on the subject.
www.astd.org The American Society for Training & Development is a professional organization providing resources on workplace performance issues. Highlights of the site include articles related to work force issues, reports of the organization's many studies, a buyers' guide and a literature search.
www.bestpraceduc.org Best Practices in Education is a not for profit professional organization that works with teachers to find effective educational practices from other countries to adapt and apply in the United States. It provides support by delivering such programs, including outstanding uses of technology, to U.S. classrooms.
www.gradschools.com Gradschools.com's database includes a quality management, quality and reliability engineering, and quality assurance category. It lists these graduate programs by region: eastern United States, western United States, outside the United States and distance learning.
www.michiganquality.org/education This site provides a look at the many quality in education initiatives in Michigan. It includes a database of efforts, a business/education database, links and a search engine.
www.nab.com The National Alliance of Business, an organization made up of Fortune 500 companies, business leaders and business led coalitions, says its mission is increasing student achievement and improving work force competitiveness. Its site includes a catalog of resources, topic files, legislation updates and state by state listings of services.
www.ncacihe.org The North Central Association Commission on Institutions of Higher Education accredits colleges, universities and other degree granting institutions of higher education. It also works with state, federal and nongovernmental Baldrige, ISO 9000 and similar quality programs to share in the evaluation of institutions. A section of its site deals with the Educational Quality Improvement Model for regional higher education accreditation, which includes total quality management, ISO 9000 and Baldrige criteria.
FORUMS
www.qs9000.com/ubb/Forum10/HTML/000014.html
This address leads to one of the many Internet forums about quality and statistics. On the day QP checked out the site, there were postings on such subjects as design control, Six Sigma, process auditing, rating quality system foundations and ISO 14000.
GOVERNMENT QUALITY
http://web5.whs.osd.mil/bestpraca.htmThe U.S. Department of Defense Quality Management Office's best practices site explains how the department's best practices process works and provides a database search. An online education and performance support resource center was under construction at press time. Much of this information would be useful to all quality practitioners.
http://leadership.gc.caThe site of the Canadian government's Leadership Network is chock full of valuable information, including competency profiles, articles on leadership skills development, learning resources and assessment tools. While some information is in French only, most is available in both French and English.
HEALTH CARE
www.ahcpr.gov
The name of the Agency for Healthcare Policy and Research has been changed to Agency for Healthcare Research and Quality (AHRQ). Its Web site remains at the former address and is loaded with information about health care quality and improvement. There are pages of links to improvement case studies, funding opportunities, grand announcements, quality tools, specific health conditions and much more. An interactive tool provides access to national and selected state statistics.
www.doctorquality.com
DoctorQuality.com is a new Internet based quality benefits management company. Its Web site includes a location for consumers to rate doctors or place anonymous reports of medical errors, a location for doctors to submit data and links to many other health care quality resources.
www.ihi.org
The not-for-profit Institute for Healthcare Improvement (IHI) provides resources and services to help organizations improve outcomes and lower costs. The site offers information on IHI publications, programs and collaborations. The resources cover a wide range, including the design of clinical office practices, a Chronic Conditions National Congress, patient safety, reduction of medical errors, and innovations in delivery and practice.
www.jcaho.org
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO), a nonprofit group, accredits nearly 20,000 organizations in the United States. Its site provides an opportunity for a search to determine if a facility is accredited. Visitors can also learn about the standards against which organizations are evaluated or lodge complaints against organizations.
www.nchc.org
The National Coalition on Health Care (NCHC) is a nonprofit alliance of about 100 groups dedicated to achieving affordable health care for Americans. It lists business, labor, consumer and primary care provider groups as members. The site features many policy studies, including one on reducing medical errors and improving safety. There is a search engine.
www.qsrhelp.com/forum/index.html
This Medical Device Forum is a place for medical device industry professionals to share ideas, discuss current issues or seek solutions regarding the design, manufacture or regulation of medical devices. The forum is conveniently divided into various topics, including engineering and design, federal register notices, production and process control, and regulatory affairs.
www.hmogroup.com
This Web site is the home page of the Alliance of Community Health Plans (ACHP). The site includes a detailed section on benchmarks in quality and safety, a standards program that ACHP says "sets an expectation that health plans will pursue broad improvement goals in specific areas responsible for poor health in a significant area of the community."
www.nist.gov/public_affairs/factsheets/ healthcare.htm
This National Institute of Standards and Technology (NIST) site offers information on quality in health care in a number of areas such as screening and prevention, diagnostics and treatments, delivery, efficiency and help for manufacturers. The site describes work done by NIST in the health care arena, research grants and the Malcolm Baldrige National Quality Award's health care category.
HELPS
http://members.iquest.net/~whaas/iquality Member William Haas shared this site which he uses as a knowledge base and portal when he's on the road. The virtual office allows him to check e-mail, store documents and organize projects. It contains a comprehensive set of quality links, particularly as related to automotive quality, plus articles and links to helpful sites like MapQuest and Biztravel.
HISTORY OF QUALITY
http://itri.loyola.edu/ep/c6s1.htmTaken from chapter six of Electronic Manufacturing and Packaging in Japan (Baltimore: Loyola College, 1995) this site offers a well-documented history of Japan's quality movement and the country's effect on the creation of the ISO 9000 standards.
INFORMATION
http://equality.8m.com This general information site has loads of resources and links--everything from acronyms to vendors, including awards, conversion calculators, cost of quality, forms, jobs in quality, news, Six Sigma, software quality tools, a quality quiz and much more.
www.qualitytoday.comBilled as the "professional's source for everything quality," this site updates its news articles daily and offers a subject library of previous articles and Internet links. The site also lists job opportunities from organizations throughout the country and offers an international calendar of quality events. The site's search engine is particularly useful.
www.connect.ab.ca/~praxiomThis site, called "ISO Translated Into Plain English," delivers exactly what it promises through a comprehensive, yet easy-to-understand, definition list and a simple theoretical overview of the ISO 9000 series. Praxiom Research Group discusses ISO 9001, 9002 and 9003 requirements, as well as ISO 9000, 9004, 10011 and 10013 guidelines. Users can also review a quality system development plan, which Praxiom says will help companies implement ISO 9000.
KNOWLEDGE MANAGEMENT
Knowledge Management Consortium at www.km.orgThe home page of KMC (the Knowledge Management Consortium) International, an organization of knowledge management professionals, contains information on membership, conferences, courses and seminars. There is also a job posting page.
MANAGEMENT/LEADERSHIP
National Graduate School of Quality Management at http://www.falmouth.org/Billing itself as the only accredited graduate school devoted to quality systems management degrees, this site of the National Graduate School of Quality Management includes information on admissions and course descriptions. Sites of information sessions offered throughout the country are listed, along with achievements of alumni.
Performance measurement resources at http://www.zigonperf.comThis site is devoted to performance measurement and performance management issues. It features links to related sites, sample performance measures for a variety of job functions, and a bibliography of books and articles on performance measurement and related topics.
ProSci’s 1997 Change Management Study at http://www.prosci.com/change_study_v7.htm An on-line survey designed to uncover best practices for managing the human side of change and creating great executive sponsorship. Participants receive a free copy of the complete study report in exchange for their participation.
Quality Management International at http://www.aworldofquality.comThis site offers a guide for small companies trying to develop an ISO 9000- or ISO 14000-compliant business system without hiring outside consultants.
The Quality Management Principle site at http://www.wineasy.se/qmpThis site aims to get readers involved in the application of quality management principles. It also covers the ISO 9000 family and the roles of ISO 9001 and ISO 9004 and how to apply the principles to quality assurance and quality management. The site includes a quality management principle forum and links to related sites.
Resources for Managing Quality and Productivity at http://pobox.com/~scalies.While a commercial site, this site also contains much free information, including an experts corner, a free self-assessment, and links to other quality sites.
www.loebigink.com/qnet Lutheran Children and Family Service of Eastern Pennsylvania's comprehensive site is for professionals in the public and private social service sector. The comprehensive resources include information on meeting accreditation standards, developing teams, improving processes and measuring outcomes. Discussion groups and a calendar are some other features.
MANUFACTURING
Department of the Navy Best Manufacturing Practices Program at http://www.bmpcoe.orgThis site provides access to best-practice reports conducted by teams of government and industry experts on defense-related organizations. The information gained is designed to help organizations evaluate their own processes by analyzing and emulating those that are superior in certain areas.
MEASUREMENT AND TESTING
www.testmart.comThe comprehensiveTestmart Web site is a place to compare, buy or sell testing and measurement equipment. The search engine is particularly helpful.
www.ncsl-hq.org The site tells about the National Conference of Standards Laboratories, whose membership is open to organizations with an interest in the science of measurement and its application in research, development, education or commerce. The site includes training resources, a metrology job database, metrology news and a members-only side with a procedures database and an acronym and glossary list.
www.metrologyworld.comThis site offers a resource center, free downloadable software and full-text articles on manufacturing trends. Its job center is extensive and simple to navigate. The product center not only contains a buyer's guide but gives users the opportunity to request quotes directly from suppliers.
www.isa.org/indexThe Instrumentation, Systems and Automation Society uses its site to post news on the design and use of instruments, computers and systems for measurement and control. Read full-text articles from InTech, Industrial Computing and Motion Control magazines, and read about industrial products in the reviewer database.
www.unc.edu/~rowlett/units/This dictionary of measurement units is a must-bookmark for any metrology student. It includes units from the International System of Units, the metric system, the English traditional systems, and nonmetric and scientific elements. Created by a professor at the University of North Carolina at Chapel Hill, the site is extremely thorough and easy to use.
http://metrologyforum.tm.agilent.com/index.shtmlAgilent Technologies has created this "Metrology Forum" for those interested in calibration. The site offers articles on current issues and standards, international calibration practices and basic key metrology concepts. A "just for fun" area takes a lighter look at the world of measuring and calibrating.
www.geocities.com/Athens/Thebes/5118/metric.htmHaving trouble remembering the values of yottagrams, zettameters and femtometers? Bookmark this chart of metric prefixes for future reference. The chart offers abbreviations, meanings and examples for each prefix.
www.iswm.comThe International Society of Weighing and Measurement is a nonprofit society whose members include manufacturers, distributors and suppliers. Visit the society's home page for information on certification and products and services.
MEDICAL DEVICES
www.qsrhelp.comThis site for a medical device consultant has some interesting and useful free software downloads, including a quick reference to specific sections of the Medical Devices Current Good Manufacturing Practice Final Rule and tracking of recurrent items.
METROLOGY/TESTING
ACIL home page at http://www.acil.orgThe ACIL is a national trade association representing independent scientific and engineering laboratory, testing, and research firms. Its Web site offers information about the organization, the latest industry news, and links to related sites as well as laboratory benchmarking information.
Test & Measurement Educator's Corner at http://www.hp.com/info/college_lab103This site was developed by Hewlett-Packard Co. for engineering educators and students. It is filled with information such as lab experiments, free software, tutorials, and access to on-line publications. Other features include hints on making scope measurements, cartoons, and access to application notes.
ORGANIZATIONS
www.newgrange.orgThe NewGrange Center for Project Management site tells about the organization's mission to further the discussion of project management as a professional discipline. Information about the group's best practice project, knowledge management, educational programs and other resources are provided.
www.excelgov.orgThe Council for Excellence in Government site tells how the organization is working to improve U.S. government performance. The site features articles, information about collaboration with private and other public organizations, and other programs of the council.
www.exinms.orgThis is the site of the Excellence in Mississippi organization. It tells the history of the organization and lists important contacts and all past winners of the Mississippi Quality Award.
PROCESS CAPABILITY
www.hertzler.com
Hertzler Systems Inc. is offering a new service called WebCpk free to members of the quality community. The WebCpk Calculator allows visitors to input quality data and generate charts and statistics via most Web browsers. Two formats can be used: combination chart and data table. Information can be used for up to four weeks, at which time it will be deleted.
PUBLICATIONS
http://qmj.asq.org
http://sqp.asq.org The home pages for two of the professional journals published by ASQ--Quality Management Journal (QMJ) and Software Quality Professional (SQP)--have been updated and now include abstracts of all articles, selected complete articles from each issue and subscription information.
QUALITY ASSURANCE
Quality Assurance Services at http://www.qas.com.auA one-stop shop for information about quality certification. It was developed to promote the benefits of certification to the community, industry, and government.
QUALITY AWARDS
www.BaldrigePlus.com Everything you want to know about the Malcolm Baldrige National Quality Award can be found at this New Zealand site. Several Baldrige related case studies are included as are "Baldrige Basics," studies illustrating performance excellence concepts, printable Baldrige worksheets and online workshops.
http://web5.whs.osd.mil/awardsa.htm The Office of the Secretary of Defense describes several government related awards, specifically the Secretary of Defense Team Excellence Award and the President's Quality Award. The RIT/USA Today Quality Cup and ASQ's quality awards are also covered. Each description offers either a contact or a link to that award's Web site.
www.asq.org/abtquality/awards/asqawards.html ASQ's Web site describes all of the awards it administers. The site discusses the mission of each medal and offers the opportunity to download nomination forms. Information on the Baldrige Award and the European Quality Award is also provided.
www.qualitytoday.com/library/states-1.htm The staff at Quality Today has compiled a great state-by-state award list. Although hyperlinks to the awards' Web sites are not offered, URLs are provided. Each listing includes a contact phone number and/or e-mail address, the location of the administers office and the categories the award program offers.
www.americanquality.com/awards.htm The American Quality Mall gives users a useful list of national, state and regional quality awards. Each award is followed with a brief description and a link to that award program's Web site.
www.texas-quality.org/states.htm The Quality Texas Foundation offers a short list of state and regional quality awards. Each listing includes contact information, several with links to award program home pages.
QUALITY FUNCTION DEPLOYMENT
QFD Institute at http://www.qfdi.orgThis institute was founded in 1993 to advance quality function deployment (QFD) methodology. It features a list of current events, QFD forums and classes, QFD application case studies, QFD bibliographies, and a QFD search.
QUALITY GURUS
Deming Electronic Network at http://deming.eng.clemson.edu:80/pub/den/ For those interested in the implications of W. Edwards Deming's ideas, the Deming Electronic Network has been established to assist the W. Edwards Deming Institute in meeting its mission of fostering understanding of the Deming system of profound knowledge to advance commerce, prosperity, and peace.
Dr. Juran Biographywww.juran.com/drjuran/bio_jmj.htmlThe Juran Institute offers a detailed account of Joseph Juran's life and philosophies. This well organized site begins with Juran's childhood and takes users through the guru's contributions and most recent endeavors.
Meet Walter A. Shewhartwww.lucent.com/work/family/docs/shewhart.htmlLucent Technologies pays tribute to one of its most prominent scientists with this informative page. The creation of the Shewhart chart, Shewhart's role in establishing process control and the dedication of the Shewhart Medal are included.
American Society for Quality Originswww.asq.org/about/history.htmlASQ's Web site offers comprehensive biographical accounts of the individuals behind quality's most significant methodologies. Not only does the site present information on the likes of Shewhart, Deming and Juran, but luminaries such as George Edwards, Harold Dodge, Martin Brumbaugh and Mason Wescott are also featured through the site's various links.
Quality Guruswww.murtongroup.com/qgurus.htmLeaders such as Philip Crosby, Genichi Taguchi and Armand Feigenbaum are featured on this site from the Murton Group. A short biography of each is followed by explanations of his theories.
The Quality Gurus: What Can They Do For Your Company?http://dtiinfo1.dti.gov.uk/mbp/bpgt/m9ja00001/m9ja000011.htmlAuthor Tony Bendell developed this Internet document to identify how the philosophies of quality experts affect United Kingdom manufacturing and service organizations. Bendell offers biographies of everyone from Shigeo Shingo to Tom Peters and Claus Moller.
www.pbs.org/cringely/pulpit/pulpit20000525.htmlThis article, "Stranger in a Strange Land," explores the work of Homer Sarasohn, who brought industrial quality to Japan. Robert X. Cringely also examines the reasons it took Japan so long to adopt quality methodologies.
QUALITY IN EDUCATION
@academyonline at http://www.academyonline.com.A partnership between University Access and the International Association for Management Education, this quarterly on-line journal focuses on forces affecting distance learning and higher education. (Editor's note: For a version without all the bells
and whistles, access the site through "click on" and go to the bottom of the first page.)
Excellence in Mississippi at http://www.exinms.orgThis site tells about a program sponsored by Mississippi's State Board for Community and Junior Colleges, major state universities, the Mississippi Department of Economic and Community Development, and many major businesses that promote and recognize quality efforts.
QUALITY IN HEALTH CARE
www.ahrq.govThe Agency for Health Care Research and Quality (AHRQ) was established by Congress to improve health care quality and fund health services research. Through its search engine, AHRQ's extensive Web site provides consumers research based information on what kinds of treatments work best for various diseases and injuries.
QUALITY MANAGEMENT
www.isocig.com This Continuous Improvement Group site features a location for posting articles and a search engine for finding articles on various subjects. Also featured are a discussion forum for the management systems field, events and links to other sites. The site is sponsored by Quality Registrar Inc. and KPMG.
www.qsd.net This commercial site for Quality System Designs also includes quite a bit of free information, such as document control procedures, tips on quality record control and training, and an internal audit tip.
www.freequality.org
FreeQuality is a Web site in the process of being developed by a team of students at Pennsylvania State University. Users will eventually be able to download or use a wide array of industrial quality tools and quality management applications such as control charts, training materials, analytical tools, a searchable quality link library and a glossary. Fall semester students were assigned each application and invite users to "Watch us grow."
www.archassociates.com Arch Associates' Web site is equipped with links to quality publications and communities, Deming and Juran sites, standards- elated sites and other quality organizations. There is also a link that allows readers to view monthly technical articles as well as articles from previous months. The site has extensive information on ISO 9000and QS-9000 programs and techniques.
QUALITY RESOURCES
The American Quality Mall at www.americanquality.com.This site has news articles, a discussion group, lists of quality job openings and links to other quality resources.
The Benchmarking Dumping Factor at http://brisc.org/newsletter.html.This is the site of an information-sharing benchmarking newsletter. The newsletter is in both Spanish and English, and the site tells how to get a free subscription.
ASQ Quality Press at http://qualitypress.asq.org.Learn about new releases, request a catalog, prepare a book proposal, or order books and other resources from the world's largest publisher of quality-related products.
http://www.geocities.com/Eureka/Office/4843/ASQ_Homepage.htmOne of the more comprehensive and impressive sites we've run across, it includes links (to organizations, gurus and magazines to name a few), a recommended reading list for the ASQ certification exams and a list of 30 articles about the quality industry that is revised weekly. There's much more, and it's truly a must for any quality Web watcher to check out.
www.hbsp.harvard.edu/ideasatwork/managersites.htmlThis Harvard Business School (HBS) site provides a wide array of resources for managers from HBS Press and the Harvard Business Review (HBR). A discussion forum for recent HBR articles is provided.
The National Quality Institute at http://www.nqi.caThis is a new location for Canada's National Quality Institute (NQI). Available in both English and French, the site features a calendar, links and information on awards, certification and National Quality Month.
www.quality-works.comBooks related to the development of quality manuals and systems are available through this site. Auditing, documentation and standards, including ISO 9000, are included. In addition, a custom quality manual for individual organizations is offered.
The Pennsylvania Department of Community and Economic Development's Ben Franklin Technology Centers at http://www.dced.state.pa.us/PA_Exec/DCED/business/workbfcenters.htm This site tells about Pennsylvania's Ben Franklin Partnership, which administers grant programs that offer development and growth funds for the state's technology and manufacturing-based firms. The partnership features four technology centers offering funding and other resources.
Quality Plaza at www.home4u.hongkong.com/education/training/qualityBilled as the first quality-related page from Hong Kong, the Quality Plaza offers a large selection of U.S. articles related to ISO 9000, quality costs, leaders in the quality movement and more. An extensive list of quality-related links is also provided.
The University of Wisconsin-Madison quality site at http://www.engr.wisc.edu/centers/cqpi/index.htmThe Center for Quality and Productivity Improvement at the University of Wisconsin-Madison conducts research on quality improvement methods and provides a forum for exchanging ideas. This Web site provides information on the center's faculty, reports, news, and courses.
USDA Administrative and Financial Management Quality Partnership at http://www.ars.usda.gov/afm/tqm/afmq.htmUsers will find quality tips, a reading list, benchmarking information, news, and other quality-related information for administrative and financial managers.
The Virtual Quality Network at http://vqn.asq.orgThis site is ASQ's Virtual Quality Network, a worldwide directory of products and services related to quality and continuous improvement programs. It features a search engine and links and offers on-site registration for companies or individuals who want to be included.
Work in America Institute at http://www.workinamerica.orgThis site has a library with comprehensive and current information on productivity, quality, and quality of working life. It addresses such topics as change management, work teams, work force diversity, and performance measurement.
www.organizedchange.comThis site offers articles and information on a variety of topics, including teams and facilitation, surveys and measurement, reengineering and total quality management, ISO 9000:2000 and others.
www.pbs.org/cringely/oldhat.html
Robert X. Cringely indexes his intriguing and often humorous articles that look at modern technology and the software industry. The index offers articles covering topics such as reengineering, the Internet and the quality of today's business intelligence.
RELIABILITY
www.reliability.com
Reliability Center Inc. has a Web site with features such as forums on various topics, a newsletter and articles, links to other organizations, a definitions page and a search service.
www.reliabilityweb.com
This consumer review site for the reliability industry includes news, articles, reviews, question and answer pages on many topics, and what is called the Reliability Hall of Fame.
www.appliedreliability.com Applied Reliability Inc. (ARI) is an engineering firm focused on forecasting and controlling the reliability and availability of manufacturing plants, equipment and systems. While much of the site is commercial, including information about ARI software and seminars, a "links" button on the table of contents brings you to a page with a number of professional associations and societies as well as consultants and magazines on the issue of quality and reliability.
SAFETY
www.safetydirector.com
This site is designed for those individuals interested in safety in the workplace. Users can download customized safety plans as well as view compliance standards checklists and classified ads. They also have the opportunity to subscribe to Compliance News & Views, a free electronic newsletter. While you need to be a member of this online community to take advantage of its benefits, membership is free.
SIX SIGMA
www.isixsigma.com/newsletter
This is the site for subscribing to the weekly e-mail newsletter, iSixSigma Insights. The newsletter includes articles on quality, tools and techniques, resources, job postings, discussion forums and news.
www.geocities.com/bobgsma/index.htmlThis personal yet interesting site from Bob Gnibus delves into the theory of quality as well as Six Sigma and has four links: Special Six Sigma Links, American Society for Quality, Market Player, and cnet Download.com. Although the latter two links do not pertain to quality, the Six Sigma and ASQ ones are very helpful. Six Sigma brings you to a page with over 30 links dealing with Six Sigma information and training sessions. Some of the sites include Six Sigma partnering, Breakthrough Management Group, isixsigma.com, and the Six Sigma Design Institute.
SOFTWARE QUALITY
Quality Assurance Institute at www.qaiusa.comThe Quality Assurance Institute home page provides information about an international organization of member companies searching for effective methods for detection software quality control and prevention software quality assurance. Information about its education schedule and upcoming conferences is included.
STANDARDS
U.S. Standards Group on QEDS news page at http://standardsgroup.asq.org.This new site contains up-to-date information on standards development and other related areas from the quality, environmental, dependability, and statistics group.
www.isoregistered.com The Victoria Group, a certification firm, set up this site, part of which is public and part private. The public side includes articles on current International Standards Organization initiatives, a search engine for registrars, a job search and information, and answers to frequently asked questions about ISO standards.
www.archassociates.com The home page of a consulting firm, there's lots of free information on this site. It includes comprehensive information about ISO 9000 and QS-9000, several articles about the standards and many categorized links to quality magazines, quality gurus, standards, quality organizations and other quality sites.
European Organization for Testing and Certification (EOTC) at http://www.eotc.beThe EOTC acts as a focal point for conformity assessment issues in Europe. This site contains news, links to other sites, and summaries, results, and conclusions of EOTC workshops.
www.questanalytical.com This commercial site leads to pages containing information that would be helpful to an organization seeking to implement a quality management system. Of particular value is a page answering frequently asked questions about ISO 9000. There is also a page of links, book reviews, newsgroups and associations.
www.tqm.com/cgi-bin/ubb/Ultimate.cgi?action=introThis site features active discussion forums of the Quality, Engineering & Manufacturing Association. Topics include the ISO 9000 family and the new AS9100 aerospace derivative requirements.
www.uslabel.com/isoforum This is the home page of the Southeast Industries ISO Forum, which was started to help users progress in ISO 9000 and QS-9000 understanding and implementation. Except for special programs, the forum is closed to consultants and registrars. The new organization currently has more than 100 members, and its site, while still under development, is worth a look.
www.qaaudits.com
Concise information on recent standard changes, including those relating to AS9000/AS9100, ISO 9000:2000 and TL 9000, is offered on this commercial site. There are several links to standards related quality sites.
http://ISOft14000.com Information related to ISO 14000 assessment and certification is provided on this site. There are links to databases; lists of consultants, certified companies and registrars; a bookstore; and a news page.
www.transition-support.com Transition Support, a United Kingdom company, has posted a site filled with information and articles about ISO 9000:2000, ISO/TS 16949 and prEN 9000-1. The site provides many useful links, and much of the information and analysis of changes in ISO 9000:2000 is presented in easy to read tables.
www.worldpreferred.com
In addition to containing a complete international list of accredited registrars, this site has articles, white papers and other information about ISO 9000 standards. There are also links to organizations, accreditation bodies, Baldrige Award sites and general quality resources, plus there is a page devoted to the International Electrotechnical Commission.
STATISTICS
PQ Systems at http://www.pqsystems.com This site offers answers to frequently-asked questions about statistical process control, ISO 9000, and QS-9000; links to quality-related web sites; and free downloadable software demonstrations. Deming's red bead experiment and other simulations that demonstrate quality principles can also be downloaded.
www.nist.gov/stat.handbook The goal of this site is to help scientists and engineers incorporate statistical methods in their work. The site includes an explanation of how to use the site, a free software download, and tools and aids, such as case studies, for using the handbook. The online handbook is currently a beta release, with some material still under review and unavailable.
www.margaret.net/spcOffering a free primer and sample questions for an online course in statistical process control, this site includes such topics as statistics, variation, process variability, control charts for variables and control charts for attributes.
www.statsoft.com/textbook/stathome.htmlThe StatSoft textbook serves as a community service to those interested in enhancing their general knowledge of statistics or those needing a fast, easy-to-use resource. The virtual textbook includes illustrations and offers quick, easy and free unlimited access to training in the understanding and application of statistics. The material is developed at the StatSoft R&D department. A search under "quality" on the home page takes you to over 120 documents dealing with the theory of quality as well as charting and statistical issues.
TEAMS
www.workteams.unt.edu
If there's a more comprehensive site on teams and virtual teams out there than this one by the University of North Texas in Denton, we've yet to find it. The site includes research, articles, recommended readings, abstracts, lists of conferences and training programs, and links.
TESTING AND INSPECTION
www.ticqa.eotc.be
TICQA Information Service provides European companies in 19 countries and all economic sectors with information on providers of calibration, testing, inspection, and product and service certifications services. The services include a comprehensive search
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